Privacy Policy
live • a • new
How Livanu collects, uses, and protects your personal information
1. Introduction
At Livanu Inc. ("Livanu", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and health monitoring services (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services.
2. Information We Collect
We collect several types of information from and about users of our Services, including:
• Identity Information: Name, date of birth, gender, and profile picture.
• Contact Information: Email address, phone number, and mailing address.
• Account Information: Username, password, and account preferences.
• Health Information: Health metrics collected through our devices, including heart rate, sleep patterns, activity levels, and other wellness-related data.
• Transaction Information: Details about purchases or subscriptions you make through our Services.
• Marketing Preferences: Your preferences in receiving marketing communications from us.
3. How We Use Your Information
We may use the information we collect for various purposes, including:
• Providing, operating, and maintaining our Services
• Improving, personalizing, and expanding our Services
• Understanding how you use our Services
• Developing new products, services, features, and functionality
• Communicating with you about our Services, updates, and other information
• Processing transactions and sending related information
• Sending marketing and promotional communications (with your consent)
• Protecting our Services, addressing fraud, security, or technical issues
• Responding to your inquiries and providing customer support
• Complying with legal obligations
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
• Consent: We process certain data based on your explicit consent, which you can withdraw at any time.
• Contractual Necessity: Processing necessary for the performance of our contract with you (e.g., providing our Services).
• Legitimate Interests: Processing necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms.
• Legal Obligation: Processing necessary to comply with our legal obligations.
• Vital Interests: In rare situations, processing may be necessary to protect someone's vital interests.
5. Data Sharing and Disclosure
We may share your information with third parties in the following situations:
• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services for us.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect and defend our rights or property, or the safety of our users or others.
• With Your Consent: We may share your information with third parties when we have your consent to do so.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
• Encryption of sensitive data
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Staff training on data protection and security
• Secure data storage and transmission protocols
• Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
8. Your Data Protection Rights
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Under the GDPR, you have the following rights:
• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal data.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
Whenever we transfer your personal data outside of the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:
• Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe (Standard Contractual Clauses)
• Transferring data to countries that have been deemed to provide an adequate level of protection by the European Commission
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personal data shared between Europe and the US
10. Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Livanu Inc.
Email: privacy@livanu.com
If you are a resident of the European Economic Area and you believe we are unlawfully processing your personal data, you also have the right to complain to your local data protection supervisory authority.